Unified Communications (UC): How does unified communication work
Unified communications is a generic term for platforms that enable unified communication in the working environment. UC platforms combine several areas of corporate communication in order to ensure a clear exchange of information.
There are now numerous different UC systems from various providers. At ComPeri, we will be happy to advise you on your options with regard to standardized communication in the context of video conferencing technology and other forms of communication.
UC: The four pillars of unified communication
Numerous providers have developed UC platforms to enable companies to communicate uniformly and, in particular, clearly. The following four criteria have emerged that are important for a good UC platform:
1. The media integration
An important component of a UC platform is the integration of multiple media into the platform. This includes video conferencing systems and messaging platforms in particular. Here, real-time communication is of great importance. This means that users have the opportunity to contact colleagues immediately. Call options and messenger options are both available in the platform, so you don't have to switch from one software to another first.
2. The test function
Almost everyone who works with Microsoft Teams knows the option of displaying themselves as available, absent, busy or similar. This option should be available in all UC platforms. As the platforms are designed to facilitate communication across distances, the aspect of virtual presence is extremely important.
3. Context integration
If you are working with several customers, it can sometimes be difficult to immediately categorize them when an unplanned call appears on your screen. UC platforms are here to help. For example, if a customer calls you, the UC system ensures that you automatically receive all relevant information about them on your screen.
The context integration of unified communications platforms should also make it possible to automatically recognize in different documents or applications whether the author or conversation partner is currently available or not. As soon as you see a person's name - not only in Messenger, but also in Word documents, for example - their current status is displayed next to it.
4. Cooperation functions
The fourth building block once again summarizes the general benefits of UC platforms. They are designed to facilitate easy communication and collaboration across distances, time zones and teams. Regardless of whether the conversations are synchronous or asynchronous, all team members have the same amount of knowledge and can access it at any time.
Unified communication with ComPeri
As a provider of video conferencing and media technology for more than 25 years, we are the ideal partner when it comes to installing software solutions. In the age of hybrid working and Working World 4.0, uniform communication in companies has never been more important.
The more companies can perfect this, the easier it is to work together. We will be happy to answer any questions you may have about choosing the right video conferencing software and the design, installation and maintenance of your technical equipment. We look forward to your contact!